Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account on our platform
• Purchase data bundles or use our services
• Contact us for customer support
• Subscribe to our newsletter or promotional communications

This information may include:

• Personal Information: Name, email address, phone number
• Payment Information: Mobile money details, payment preferences
• Transaction Data: Purchase history, service usage, wallet transactions
• Technical Information: IP address, device information, browser type

2. How We Use Your Information

We use the information we collect to:

• Process your transactions and deliver data bundles
• Manage your account and provide customer support
• Send you service-related communications and updates
• Improve our services and develop new features
• Detect and prevent fraud or security incidents
• Comply with legal obligations and regulatory requirements
• Send promotional materials (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who help us operate our platform (payment processors, hosting providers)
• Network Operators: With MTN, AirtelTigo, Telecel, and other network partners to deliver your requested services
• Legal Requirements: When required by law or to protect our rights and the safety of our users
• Business Transfers: In connection with any merger, sale of assets, or acquisition of our business

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure payment processing through verified payment gateways
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences, but disabling cookies may affect some website functionality.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Account Closure: Close your account and request data deletion

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain transaction records for accounting and regulatory purposes

When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

We work with the following types of third-party providers:

• Payment Processors: Paystack, mobile money providers
• Network Partners: MTN, AirtelTigo, Telecel
• Analytics Services: Website analytics and performance monitoring
• Customer Support: Help desk and communication tools

10. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (if you have provided your email address)
• Posting a notice on our website

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: blaze@maptechdata.com
• Phone: +233 53 656 8241
• Address: Koforidua, Ghana
• Customer Support: Available 24/7 via WhatsApp

We will respond to your inquiry within 7 days of receipt.